Upcoming events.
Work From Home Live
We’ll be exhibiting & speaking at the Working From Home Live, on 16th & 17th November, at the ExCeL London; it’s free to attend and we’d really love to see you there!
Showcasing products and services that help individuals and employers adapt to the future of remote and hybrid working, the show will provide you with everything you need to make the best of your workforce. We’re excited to be showcasing our business there!
Chief Happiness Officer Training - Online
Online Woohoo Academy!
Certified Chief Happiness Officer (CHO) Training
Start October 21 2022
Our certified online training from Woohoo is now available online! Same great content as the in-person Academy, adapted for life online. We invite you to get certified as a Chief Happiness Officer on your own schedule and from the comfort of your own home (and in your pyjamas too, if that’s what you’re into!)
Join us in October for our next Online CHO Academy where we teach you everything we know about happiness at work – or as much of it as we can cram into 6 weeks. Get an in-depth background in happiness at work, hear about the latest research in the field, and learn how to use this in your business.
Customer Excellence Boot Camp
Delivering a fantastic customer experience is simple but not easy.
Cultural expectations, language barriers, technology, high turnover, industry regulations, and company culture all play a part in correcting this delicate balance. The need to get customer service and customer experience right is critical; with the ability to switch loyalties and compare services instantly, businesses can no longer afford to put customer experience at the back of the queue. Customer experience needs to be in everything organizations do and be visible in every area of the organization (HR, Leadership, Sales, Marketing…)
Join us for a day of interactive training that will provide you with the right tools to build a CX framework applicable across your organization to help you deliver the very best customer experience for your clients.
Who Should Attend?
Anyone in Customer Service, Customer Experience, BPO Outsourcing, or Senior leadership of support organizations who want to put human-centric customer service into their organization.
CX and Customer Service specialists who want to enhance their practice
International Week of Happiness at Work
So, what can you do in your organization? Just to give you some inspiration…
invite an expert to give an inspirational talk over lunch and discuss what you can do;
organize a discussion about what makes you happy at work with colleagues;
talk to management about what they can do to make this a happier workplace;
start an initiative to give more positive feedback;
play a game to get to know each other better, like Personality Poker or the Choose Happiness at Work game;
organize drinks with your colleagues;
lunch together and not at your desk;
talk about your organizational culture and how you can make changes
write your team manifesto;
take up a Happiness at Work challenge during this week!
Employee Wellbeing Conference
The critical importance of the wellbeing of our colleagues
The challenges and opportunities relating to the mental, financial and physical health related wellbeing of our people are now firmly at the top of the business agenda, alongside increasing awareness and understanding of the myriad of issues involved.
The critical importance of the wellbeing of our colleagues to both employee and customer engagement and also to the reputation of the wider enterprise is now recognised across the board in a fast changing and fast moving working environment. Research shows that colleague stress levels and the attendant wellness challenges are at an all-time high in the workplace against a backcloth of disruption and uncertainty.
Our case study led solutions focussed Employee Wellbeing Conference will address these issues head on and our overarching aim is to equip our delegates with all the tools and techniques they need to improve health and wellbeing at their own organisations.
IN PERSON Chief Happiness Officer Training
Our famous in-person Certified Chief Happiness Officer Training is BACK!!!!
H.U.G Digital
You’ll gain fresh perspectives from your favourite HR rockstars, and hear from the challengers and upstarts disrupting the future of people ops – and much more! Plus, you’ll have more time than ever to meet and network with your industry peers in interactive workshops, roundtables, and tailored networking sessions. Don’t miss out – save the date today and join us in 2022 to ensure your HR work stays on the bleeding edge. We can’t wait to see you!
Women in the Woods
This monthly session is designed to create a warm and friendly environment where women can connect, relax, share and learn. Monthly meeting of Friendship, Fireside chat and fun in a beautiful woodland environment.
It's all about YOU. We understand how hard it is to carve out time for yourself so these sessions have been designed to bring women together round the campfire for some real Nature Nurture.
CONNECT: Time to reflect and think is scarce. These sessions will provide individual reflection and nature connection time. There will be space for flow and in-between conversations
NATURE: Embracing the emotional, physical, and psychological benefits of being outdoors helps to unlock the potential and creativity in us all and supports mental and physical wellbeing.
CREATE: Creating a warm and friendly space for women to come, take time out, participate in craft, conversation, reflection, and curated activities.
PLAY: Being Playful/having fun together and learning new skills brings enormous physical and mental health benefits
Play allows individuals to regulate emotions.
Playfulness creates joyful experiences stimulating dopamine.
It helps us to make sense of new information and strengthen memories.
And it helps to enhance neural activity that helps our creative thinking.
AND
PAUSE … taking some much needed YOU time
Global Female Leaders 2022
The Global Female Leaders summit brings together high-achieving leaders from all over the world. It gives focus to new ways of thinking and presents aspects we think we already understand from a new and unfamiliar perspective. This summit enables women to start a dialogue; women who shape their societies and their organisations – women who make their mark.
Online Chief Happiness Officer Training
This training will give you everything you need to successfully make workplaces happier. Here’s an example of what you’ll learn, and the resources you’ll get through the Academy:
The latest theory and science of happiness at work. Everything we do is based on research from psychology, neuroscience, sociology, management science, etc. We will give you an overview of the most relevant findings from these fields and how they apply in the workplace.
The practice of happiness at work. We will share all of our best and most effective tools and exercises so that you can then use them yourselves.
Real-life best practices. We will share a catalog of tools and methods that we’ve seen work well with our clients all over the world.
How to present the business case both internally and as an external consultant. We will work on your presentation skills, specifically aimed at giving you guidance on how to win over people leaders, colleagues, key decision-makers and potential clients.
Networking and sharing with smart engaged professionals who are as passionate about creating happier workplaces as you are.
Access to a community of Chief Happiness Officers around the world. As part of your training you will receive 3 months free access to all the Woohoo Partnership materials. You’ll also gain access to the wider Woohoo Partnership community, a network of over 40 companies around the world that are experts in creating an amazing employee experience and happy and healthy workplaces. By joining this community, you’ll experience a group of people who will support you, challenge you and help you grow in your happiness journey.
Refine EX HR Summit 2022
Join me in this discussion
Happiness at Work is not just Employee Engagement: Changing the Employee Value Proposition for Post Pandemic.
The CX Excellence Summit - Miami
FULL DAY WORKSHOP: CREATING THE CULTURE OF GREAT CUSTOMER SERVICE
The focus of this workshop is to create a shared understanding of happiness at work, leading with happiness and an understanding of how to create and maintain a happy workplace environment which allows customer service teams to create amazing experiences.
The content will include:
● What is culture why is it important
● The importance of micro cultures or team cultures .
● How do you build a happy culture which nurtures a great customer experience
● Our framework to create a happy work culture.
● Examples of great customer cultures
● The importance of leadership in a culture of great customer service
● The importance of purpose, values, and desired behaviours to create the culture and outcomes you desire
● A framework for taking back to your organization to explore your culture
Kickstart Happiness at Work
Our 5 week primer to help you start creating happiness at work for yourself and your organisation.
Global Summit on Happiness at Work
Global Summit on Happiness at Work is back for 2021.
Happy Workplace Hub: 5 Days of Happiness at Work
Welcome to the The Happy Workplace Hub: as we celebrate International Week of Happiness at Work with our
5 Happy Coffee Mornings on LinkedIn Live
☕️Grab a cuppa and join myself, Stephen Dargan & Isobel Colson as we discuss: Happiness at work more important than ever.
Monday morning at 08:30 BST/09:30 CET please join for our first LIVE Broadcast
International Week of Happiness at Work
HAPPINESS AT WORK IS MORE IMPOROTANT THAN EVER…
Happiness at Work should be a top priority for all companies. Because this is good for employees: when they are happy at work, they are better parents, friends, neighbours, they are more likely to give to charity and do volunteering work.
Don’t we all want to have nice neighbours? Yes we do!
But also because science and business have shown that happy employees have a huge advantage over unhappy ones. They are more productive, flexible, resilient, creative, make happier customers and work better with their colleagues. Wouldn’t we all want happy employees? Yes, we do.
So let’s work together to make Happiness at work the rule and not the exception. We do not mean to say that everybody has to be happy all the time. Or that happiness is the single responsibility of organisations. Happiness at Work is a shared responsibility.
Redefine Success Post Pandemic
Our conventional definition of success is summarised in the Merriam- Webster dictionary as 'the attainment of wealth, favour, or eminence’. But what does success truly mean, especially after our experience with Covid-19? What are the narratives that we tell ourselves about success? And which among these narratives are we bringing into our new normal after the pandemic?
“Over the past year, no area has undergone more rapid transformation than the way we work. Employee expectations are changing, and we will need to define productivity much more broadly — inclusive of collaboration, learning, and wellbeing to drive career advancement for every worker, including frontline and knowledge workers, as well as for new graduates and those who are in the workforce today. All this needs to be done with flexibility in when, where, and how people work.”
- Satya Nadella, CEO at Microsoft
Lana and Veronica, will join Sarah and Stephen to explore this topic on redefining success post pandemic.
In the last 30 minutes, we will switch gears and we will get to know each other through an Online Networking with a SPIN.
This event is organized by Zebras Unite: Amsterdam Chapter, in collaboration with SPIN Ideas.
Cambridge Network Recruitment
On Wednesday 11th August 2021 we will be joining Cambridge Network for a 2-hour event featuring hiring companies and an interactive career workshop