The focus of this workshop is to create an understanding of how to create and maintain a happy workplace environment which allows customer service teams to create amazing experiences.

We will make specific reference to the challenges identified by workshop attendees, we can arrange a pre workshop survey of attendees teams to help them review where they are.

CX Workshop Topics can include:

• CREATING THE CULTURE OF GREAT CUSTOMER SERVICE

• LEADING WITH HAPPINESS: Leading Teams to Create Amazing Customer Experiences

• CREATING A FRAMEWORK FOR CUSTOMER SERVICE VISION, VALUES & BEHAVIOURS

“Relationships at work are how work gets done “

The importance of connecting teams who are engaged in multi-stakeholder projects is huge. Combining a project with contractors, consultants and multiple internal stakeholders on a a meaningful level creates psychological safety and ensures your projects run more smoothly and deliver against timescales, budgets, and most importantly what your business actually needs.

We use our experience in creating organisational and team psychological safety to support the core team to create meaningful relationships and ensure that all individuals and stakeholders are a coherent team.

PARTICIPANTS GAIN

This workshop gives participants everything they need to create meaningful relationships in complex team environments. They will leave with an understanding of each individual team members strengths and understand how to support each other to deliver the project vision and outcomes.

• Knowledge about the importance of psychological safety

• A shared understanding of the projects goals and key customer and employee journey.

• How creating a coherent team helps digital projects deliver on time, on budget and on scope.

• The opportunity to continue with team coaching throughout the project delivery to ensure continuity and support.

Of course the workshop is serious and relevant but it’s also fun and entertaining. We make sure to keep the group’s energy up the whole day.

The workshop contains presentation and team work in smaller groups. There are plenty of exercises where participants work based on their own circumstances and come up with ideas and plans for creating a better workplace together. That way the message is anchored in the group and participants leave ready to act on it right away.

PARTICIPANTS GAIN

The workshop gives participants everything they need to start creating a happier and more productive workplace, including:

• Knowledge about happiness at work based on the latest research.

• Specific tools they can start using right away. We try several of those tools as part of the workshop.

• The energy and will to actually make a change.

• A great, positive shared experience.